frequently asked questions

Why use Steam Products for cleaning?

A natural and healthy cleaning method, steam cleaning allows you to remove hard to see bacteria and dirt, without the use of harmful chemicals. Steam products provide a cleaning method safe to have around children and animals.

 

What is Steam Cleaning?

Steam cleaning provides deep cleaning ability without the dependant use of chemical additives. At a temperature of 212 degrees, steam can remove dirt, stains, mildew, dust mites and even sanitize surfaces in a safe manner.

 

What are the benefits of Steam Cleaning?

The sole source of water becomes a powerful cleaning force. With the absence of potentially harmful and expensive chemicals, you have an extremely easy, safe and cost effective way to clean your home or office. Steam does not leave toxic residues on surfaces and will not stain clothing.

 

What is the temperature of the steam?

Boiling water of 212 degrees produces steam.

 

Can I use my steam cleaner on unsealed floors?

Steaming unsealed floor surfaces, such as hardwood, is not recommended and may result in warping or damaging the surface. We recommend testing a small area of the floor with your steamer before use.

 

How do I order accessories for my steam cleaner?

Accessories can be ordered directly from our website, steamfast.com, or by calling our Consumer Service Department at 1-800-711-6617.  When ordering an accessory from the website, match the beginning numbers with the model number of your unit. For example, if you are trying to purchase cloth towels for the SF-275, you would purchase the accessory A275-009. If you are uncertain about a particular accessory please call 1-800-711-6617. We would be happy to assist you.

 

Where does the dirt go?

The absorption of the muck depends on the particular accessory you are using.

 

 

Do I need my receipt to obtain warranty service?

Yes. Please keep your receipt for warranty issues. Your warranty will start from your purchase date.

 

 

 

How far should I hold the steam nozzle away from the surface I am cleaning?

To sanitize surfaces, hold jet nozzle approximately ½ inch from surface for at least five minutes.

 

How do I register my new unit?

Please click here to register your new Steamfast product. (attach link)

 

What shipping method do you use?

Orders shipped directly from Steamfast.com will be shipped by UPS.

 

What should I do before I store my steam cleaner?

Before storing your steamer, you should drain the remaining water out of the tank and loosen the cap. If the cap is tightly screwed onto the tank, then mineral buildup could cause it to become stuck inside the tank.

 

How do I use different accessories for different cleaning purposes?

·      Corners and grout –nylon utility brush

·      Flat, smooth surfaces such as hardwood floors and glass—squeegee

·      Carpet and floor—floor brush

·      Wood furniture—large brush with cloth cover

·      Tough areas (BBQ grill and interior of oven)—brass utility brush

 

Can I use regular tap water in my steamer?

Regular tap water can be used, however be aware that if the water in your area is considered “hard”, mineral deposits can be left inside the tank. Mineral deposits built up over time will limit the amount of steam that can be released. Please be aware that malfunction caused by mineral build up is not covered under the warranty. For this reason, we suggest using filtered or even distilled water. If tap water is used, please follow the instructions in the manual to clean the system with vinegar and water.

 

How do I know when the water runs out of my steam cleaner?

Roughly 1 oz of water will last for about one minute. The unit will no longer steam once it runs out of water. With the exception of the SF-292, SF-294 and MC-1235, be sure to let the cleaner cool down for five to ten minutes before refilling it.  

 

What should I do if my steamer stops producing the amount of steam that it used to?

Mineral deposits will occur after using tap water in the unit. Please refer to the “Removing Mineral Build-Up” section in your owner’s manual. If you no longer have your manual, you will be able to locate a downloadable version here. (link) If you have further problems, please contact our Consumer Service Department at 1-800-711-6617.